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Process Manager

From 6 to 8 Years of experience
INR 375000.00 - 800000.00 / P.A


Job Description

group sessions, activities, projects

Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews

Desired Candidate Profile

Overall experience of 6+ years and should be a graduate or post graduate in any specialization Graduation in Computer Science, Computer Applications or related subjects min 2 yrs in team handling

Industry : Strategy/Management Consulting Firms

Functional Area : IT Software - Application Programming/ Maintenance

Role :  Product Manager

Employment Type : Full Time

Qualification : Graduate

Education : NA

Gender : No Preference

Language : NA

Age Limit : NA

Notice Period : NA

Vacancies : 1 Nos

Company Profile


SPM HR SOLUTIONS started with the vision of sourcing the right kind of candidates for our partners because people are our assets and capital. We believe the right job can transform a person’s life and the right person can transform a business.
Company Info

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Recruiter Name:

Telephone:9655449001/5, 9655290011,44

Contact Company:SPM HR SOLUTIONS