Job Detail

Qualification

Any Graduation

Job description

Proficiency in Microsoft Office and customer service software. Outstanding written and verbal communication skills. English Language Must

Desired Profile

The Customer Service Manager ensures the team's operations are cost-effective, efficient and aligned with the organisation's goals. They evaluate the performance of company representatives, vendors, suppliers and contractors to provide feedback. Additionally, they create staffing schedules, manage budgets and ensure the team has the resources to answer incoming customer enquiries. These managers promote a culture of quality customer service by ensuring all customer experiences are positive.

Key Skills